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Reputation Management Services

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Reputation management is the process of monitoring, managing, and influencing an individual or organization’s reputation. The goal of reputation management is to promote and maintain a positive image and reputation online, while mitigating or addressing any negative perceptions about your business.

This can be accomplished by monitoring and responding to online reviews, managing social media profiles, creating positive content, and addressing and resolving any negative issues that may arise.

The problem businesses face is the amount of time and effort needed to consistently build, manage, and market their online reputation. Not to mention the expertise to implement a cost-effective strategy. And that’s where we can help!

Reputation Marketing and Management

"88% of Consumers Use Online Reviews to Make a Purchase Decision"

With our reputation management software, you can take control of your online presence and protect your business from the negative effects of online reviews. Don’t let negative feedback define your brand, take action today and see the difference our software can make. 

Software Features

Our Reputation Management Software empowers you with everything you need to manage, build and market a business’s reputation at push-button speed and positions you as a market leader in the marketplace!

Manage your online reputation with just a few simple clicks!

Reputation Management Services
Build your online reputation

Build your business reputation faster than ever-before!

Ready to get started fast? With our reputation management software, you now have access to incredible features to build your business’s reputation that will make your business a true market leader:

Market Your Reputation 24/7!

We’ve spent tons of money and research crafting the most comprehensive Reputation Platform ever built! And with our reputation management service, you can now place your business’s 5-star reputation where it belongs… in the spotlight!

Market your online reputation

Displaying Reviews Can Increase Conversion Rates by 270%

According to Spiegel Research Center, displaying reviews for higher-priced products can increase conversion rates by 380%. You will have access to everything you need to build, manage, and market your online reputation! 

Our software allows you to monitor and manage your online presence across multiple platforms, including social media, review sites, and industry-specific directories. With real-time alerts, you can quickly address any negative feedback and turn unhappy customers into brand ambassadors.

Our advanced analytics tools also provide valuable insights into your online reputation, so you can identify patterns and make data-driven decisions to improve your overall online presence.

But we don’t just stop at monitoring and responding to negative feedback. Our software also helps you amplify positive reviews and comments, so you can showcase your best qualities to potential customers.

Online Reputation Management

If You Hired Someone to Implement a Reputation Management and Marketing Strategy, What Would It Cost You Per Month?

Now you can do all of this for the fraction of the cost...

Reputation Management Services

Monthly Packages and Pricing

Bronze

Package
(Setup Fee $697)
$ 297
Monthly
  • Setup 24/7 Monitoring
  • Listing Optimization
  • Instant Review Alerts
  • Online Review Analytics
  • Monthly Reputation Reports
  • Respond to Bad Reviews
  • Email Support

Silver

Package
(Setup Fee $1297)
$ 697
Monthly
  • * Brand Manger Features
  • 2 Custom Feedback Pages
  • Custom Feedback CRM
  • Unlimited Campaigns
  • Complete Analytics
  • Smart Feedback Routing
  • Sign In “Virutal Clipboard”
  • Employee Training Center
  • $2000 Media Center

Gold

Package
(Setup Fee $1997)
$ 997
Monthly
  • * Manager & Builder Features
  • Monthly 60 Second Video Commercial
  • Website/Blog Review Marketing
  • Social Media Review Marketing
  • Image Review Marketing
  • Video Review Marketing + SEO
  • Monthly Marketing Analytics
  • Facebook Video Cover
  • Digital RepAd Design Set

FREQUENTLY ASKED QUESTIONS

Here are some of the most frequently asked questions about Reputation Marketing and Management Services.

Online reputation is important for local businesses because it can greatly impact their ability to attract and retain customers. A positive online reputation can lead to increased visibility and credibility, which can result in more business and higher profits. On the other hand, a negative online reputation can have the opposite effect, leading to decreased visibility, lost customers, and financial losses.

There are a few ways a business can improve their online reputation. One way is to ask your customers for a review immediately after the service was provided. Statistics show the chances of a customer leaving a review is highest when they are happy with the service provided. The problem is remembering to consistently ask then following up with your customers to remind them to leave a review. 

Many customers are more than willing but life gets busy and many forget. Automating this process is #1 way to increase those chances. With our reputation management services, we take care of that for you. 

For a more detailed list of things a business can do, read our blog post on why online reputation management is important for local businesses.

Reputation management refers to the process of monitoring, managing, and influencing an individual or organization’s reputation. The goal of reputation management is to promote and maintain a positive image and reputation, while mitigating or addressing any negative perceptions. This can be done through a variety of tactics such as monitoring and responding to online reviews, managing social media profiles, creating positive content, and addressing and resolving any negative issues or crises that may arise.

Reputation Marketing is building a 5-star reputation and then marketing your reputation to get more conversions and customers.

The best approach to responding to a negative review or a complaint about your business is respond as soon as possible. Be professional and avoid becoming defensive or argumentative. Offer a solution to the problem, whether it’s a refund, replacement, or an offer for future discount or service. Show empathy towards the customer and be transparent in your actions. If you or someone in your business made a mistake, admit it, and explain what you’re doing to fix the problem.

For a more tips on how to handle negative reviews, read our blog post here.

Businesses can use social media to enhance their online reputation in several ways:
  1. Engage with customers: Responding to customer inquiries and feedback on social media can help build trust and show that a business values its customers.
  2. Share positive content: Share positive customer reviews, testimonials, and information about the business to showcase its strengths and build a positive reputation.
  3. Be active: Regularly post updates and relevant content to keep customers engaged and show that the business is active and engaged.
  4. Monitor: Use social media listening tools to monitor mentions of the business and respond to any negative feedback or concerns promptly.
  5. Collaborate with influencers: Partnering with social media influencers can help expand the reach of the business’s message and increase its visibility.
  6. Run campaigns: Running social media campaigns and competitions can help increase engagement and attract new customers.
By using social media in these ways, businesses can create a positive online reputation and build trust with their customers.
Businesses can protect their online reputation from competitors or negative actors in several ways:
  1. Monitor mentions: Use reputation management tools to monitor mentions of the business on social media, review sites, and industry-specific directories.
  2. Respond quickly: Respond to any negative feedback or reviews promptly and professionally to mitigate the damage and show that the business takes customer concerns seriously.
  3. Amplify positive reviews: Share positive reviews and testimonials to counteract any negative feedback and highlight the business’s strengths.
  4. Take legal action: If a competitor or negative actor is spreading false information or engaging in libel or defamation, businesses should seek legal advice to take action.
  5. Be pro-active: Regularly post updates and relevant content on social media, review sites, and industry-specific directories to control the narrative, and build a positive reputation.
  6. Encourage customer reviews: Encourage satisfied customers to leave positive reviews on review sites, social media, and industry-specific directories.
By being proactive and responsive, businesses can protect their online reputation and mitigate the impact of negative feedback.
Your online reputation can have a significant impact on your search engine rankings. Search engines like Google use complex algorithms to determine the relevance and authority of a website, and one of the factors they consider is a website’s reputation. If your website has a high number of positive reviews, testimonials, and mentions on reputable websites, it is likely to be considered more authoritative and relevant by search engines. On the other hand, if your website has a high number of negative reviews, it may be considered less authoritative and relevant, and may result in lower search engine rankings. Additionally, if negative comments or reviews are included in the search results for your brand name, it can also negatively affect your search engine rankings by making it harder for potential customers to find you. In summary, a positive online reputation can help boost your search engine rankings, while a negative reputation can hurt them. Therefore, it’s important to actively manage your online reputation and address any negative feedback promptly, to ensure your search engine rankings are not affected.

There are several ways to tell if your online reputation management efforts are working:

  1. Track your online mentions: Use reputation management tools to track mentions of your business across multiple platforms, including social media, review sites, and industry-specific directories.
  2. Monitor your search engine results: Check the search results for your brand name and related keywords to see if any negative comments or reviews are appearing prominently.
  3. Analyze your website traffic: Use website analytics to track your website traffic and see if it’s increasing or decreasing over time.
  4. Check your customer feedback: Analyze customer feedback and see if there is an increase in positive reviews, or a decrease in negative ones.
  5. Track your conversion rate: Check your conversion rate to see if there has been an increase in sales or lead generation.
  6. Measure your brand sentiment: Use reputation management tools to measure your brand sentiment, this will give you an overall score of your online reputation and you can track the changes over time.

By monitoring these key metrics, you can determine the effectiveness of your online reputation management efforts and make data-driven decisions to improve your overall online presence.

You can use customer feedback to improve your online reputation in several ways:
  1. Respond to customer feedback: Respond to both positive and negative customer feedback promptly and professionally. This shows that you value their opinions and care about their experience.
  2. Address negative feedback: Address negative feedback by understanding the root cause of the problem and taking steps to resolve it. This will demonstrate to other customers that you are responsive and take customer concerns seriously.
  3. Share positive feedback: Share positive customer feedback on your website, social media, and review sites. This can help build trust and credibility with potential customers.
  4. Use feedback to improve your products or services: Use customer feedback to identify areas where you can improve your products or services. This can help increase customer satisfaction and build a positive reputation.
  5. Learn from feedback: Use customer feedback to learn more about your customers’ needs and preferences. This can help you create targeted marketing campaigns and improve customer engagement.
  6. Encourage feedback: Encourage customers to leave feedback by sending follow-up emails after a purchase or service, and make it easy for them to leave feedback on your website or social media platforms.
By using customer feedback effectively, you can improve your online reputation and build trust with your customers.
You can use customer feedback to improve your online reputation in several ways:
  1. Respond to customer feedback: Respond to both positive and negative customer feedback promptly and professionally. This shows that you value their opinions and care about their experience.
  2. Address negative feedback: Address negative feedback by understanding the root cause of the problem and taking steps to resolve it. This will demonstrate to other customers that you are responsive and take customer concerns seriously.
  3. Share positive feedback: Share positive customer feedback on your website, social media, and review sites. This can help build trust and credibility with potential customers.
  4. Use feedback to improve your products or services: Use customer feedback to identify areas where you can improve your products or services. This can help increase customer satisfaction and build a positive reputation.
  5. Learn from feedback: Use customer feedback to learn more about your customers’ needs and preferences. This can help you create targeted marketing campaigns and improve customer engagement.
  6. Encourage feedback: Encourage customers to leave feedback by sending follow-up emails after a purchase or service, and make it easy for them to leave feedback on your website or social media platforms.
  7. Track feedback: Create a system to track customer feedback and identify patterns or common issues. Use this information to implement changes and improve your product or service.
By using customer feedback effectively, you can improve your online reputation and build trust with your customers.

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