Reputation Management Services

Online reputation is important for local businesses because it can greatly impact their ability to attract and retain customers. A positive online reputation can lead to increased visibility and credibility, which can result in more business and higher profits. On the other hand, a negative online reputation can have the opposite effect, leading to decreased visibility, lost customers, and financial losses.

There are a few ways a business can improve their online reputation. One way is to ask your customers for a review immediately after the service was provided. Statistics show the chances of a customer leaving a review is highest when they are happy with the service provided. The problem is remembering to consistently ask then following up with your customers to remind them to leave a review. 

Many customers are more than willing but life gets busy and many forget. Automating this process is #1 way to increase those chances. With our reputation management services, we take care of that for you. 

For a more detailed list of things a business can do, read our blog post on why online reputation management is important for local businesses.

Reputation management refers to the process of monitoring, managing, and influencing an individual or organization’s reputation. The goal of reputation management is to promote and maintain a positive image and reputation, while mitigating or addressing any negative perceptions. This can be done through a variety of tactics such as monitoring and responding to online reviews, managing social media profiles, creating positive content, and addressing and resolving any negative issues or crises that may arise.

Reputation Marketing is building a 5-star reputation and then marketing your reputation to get more conversions and customers.

The best approach to responding to a negative review or a complaint about your business is respond as soon as possible. Be professional and avoid becoming defensive or argumentative. Offer a solution to the problem, whether it’s a refund, replacement, or an offer for future discount or service. Show empathy towards the customer and be transparent in your actions. If you or someone in your business made a mistake, admit it, and explain what you’re doing to fix the problem.

For a more tips on how to handle negative reviews, read our blog post here.

1. Engage with customers: Responding to customer inquiries and feedback on social media can help build trust and show that a business values its customers.
2. Share positive content: Share positive customer reviews, testimonials, and information about the business to showcase its strengths and build a positive reputation.
3. Be active: Regularly post updates and relevant content to keep customers engaged and show that the business is active and engaged.
Monitor: Use social media listening tools to monitor mentions of the business and respond to any negative feedback or concerns promptly.
4. Collaborate with influencers: Partnering with social media influencers can help expand the reach of the business’s message and increase its visibility.
5. Run campaigns: Running social media campaigns and competitions can help increase engagement and attract new customers.

1. Monitor mentions: Use reputation management tools to monitor mentions of the business on social media, review sites, and industry-specific directories.
2. Respond quickly: Respond to any negative feedback or reviews promptly and professionally to mitigate the damage and show that the business takes customer concerns seriously.
3. Amplify positive reviews: Share positive reviews and testimonials to counteract any negative feedback and highlight the business’s strengths.
4. Take legal action: If a competitor or negative actor is spreading false information or engaging in libel or defamation, businesses should seek legal advice to take action.
5. Be pro-active: Regularly post updates and relevant content on social media, review sites, and industry-specific directories to control the narrative, and build a positive reputation.
6. Encourage customer reviews: Encourage satisfied customers to leave positive reviews on review sites, social media, and industry-specific directories.

There are several ways to tell if your online reputation management efforts are working:

1. Track your online mentions: Use reputation management tools to track mentions of your business across multiple platforms, including social media, review sites, and industry-specific directories.
2. Monitor your search engine results: Check the search results for your brand name and related keywords to see if any negative comments or reviews are appearing prominently.
3. Analyze your website traffic: Use website analytics to track your website traffic and see if it’s increasing or decreasing over time.
4. Check your customer feedback: Analyze customer feedback and see if there is an increase in positive reviews, or a decrease in negative ones.
5. Track your conversion rate: Check your conversion rate to see if there has been an increase in sales or lead generation.
6. Measure your brand sentiment: Use reputation management tools to measure your brand sentiment, this will give you an overall score of your online reputation and you can track the changes over time.

By monitoring these key metrics, you can determine the effectiveness of your online reputation management efforts and make data-driven decisions to improve your overall online presence.

1. Respond to customer feedback: Respond to both positive and negative customer feedback promptly and professionally. This shows that you value their opinions and care about their experience.
2. Address negative feedback: Address negative feedback by understanding the root cause of the problem and taking steps to resolve it. This will demonstrate to other customers that you are responsive and take customer concerns seriously.
3. Share positive feedback: Share positive customer feedback on your website, social media, and review sites. This can help build trust and credibility with potential customers.
4. Use feedback to improve your products or services: Use customer feedback to identify areas where you can improve your products or services. This can help increase customer satisfaction and build a positive reputation.
5. Learn from feedback: Use customer feedback to learn more about your customers’ needs and preferences. This can help you create targeted marketing campaigns and improve customer engagement.
6. Encourage feedback: Encourage customers to leave feedback by sending follow-up emails after a purchase or service, and make it easy for them to leave feedback on your website or social media platforms.

1. Respond to customer feedback: Respond to both positive and negative customer feedback promptly and professionally. This shows that you value their opinions and care about their experience.
2. Address negative feedback: Address negative feedback by understanding the root cause of the problem and taking steps to resolve it. This will demonstrate to other customers that you are responsive and take customer concerns seriously.
3. Share positive feedback: Share positive customer feedback on your website, social media, and review sites. This can help build trust and credibility with potential customers.
4. Use feedback to improve your products or services: Use customer feedback to identify areas where you can improve your products or services. This can help increase customer satisfaction and build a positive reputation.
5. Learn from feedback: Use customer feedback to learn more about your customers’ needs and preferences. This can help you create targeted marketing campaigns and improve customer engagement.
6. Encourage feedback: Encourage customers to leave feedback by sending follow-up emails after a purchase or service, and make it easy for them to leave feedback on your website or social media platforms.
7. Track feedback: Create a system to track customer feedback and identify patterns or common issues. Use this information to implement changes and improve your product or service.