Your Website Support Experts

Website Support Services

Let trusted experts take care of all the “technical” stuff on your website so you don’t have to.

For website support services we offer the following plans.  If you’re having trouble deciding on a plan, contact our support team at [email protected] and one of our support members will be able to guide you through your decision.

If you need help managing and maintaining your WordPress Website, you can view our WordPress Management Services plans. We Have different Web Care Plans to choose from.

Website Support Services

We Take Out That Overwhelming Feeling in Marketing Your Business Online

Are you ready to run a successful business? See how our Digital Marketing Services can help your business thrive in today’s digital landscape. Click here if you would like a FREE 15 Minute Digital Marketing Consultation.

Common Website Support Problems

Let the experts handle the technical issues you're facing with your website

Slow Page Load Speed

Slow page load speed is a major issue for websites as it can negatively impact user experience on your website and lead to higher bounce rates.

Broken Links

We run daily backups of your entire website and database giving you peace of mind so you can focus on more important things in your business.

Security Vulnerabilities

Website security vulnerabilities are weaknesses in a website's code or infrastructure that can be exploited by cyber criminals to gain unauthorized access.

Mobile Responsiveness

Mobile responsiveness is crucial for a website as it ensures that the site is optimized for viewing on all devices ultimately improving overall user experience.

Website Migration

Moving a website from one platform or hosting provider to another requires careful planning and execution to ensure minimal downtime.

Incorrect Permalink Structure

Incorrect permalink structures can cause issues such as poor search engine optimization, as search engines may have difficulty crawling and indexing the website's pages.

SSL Certificate Installation

An SSL certificate is important for a website because it provides secure encrypted communication between the website and its users. We can help install one for you.

Missing Alt Text for Images

Alt text provides a description of the image for users who are visually impaired and using screen readers. It also helps search engines understand the content of the image.

Lack of Website Backups

Routine website backups are important because they provide a way to restore a website in case of data loss or corruption, such as from a hack, server crash, or human error.

404 Error Pages

A 404 error page is a web page that is displayed when a user tries to access a URL that cannot be found on a website.

Outdated WordPress Version

Keeping WordPress up-to-date is important for several reasons which include security, performance, new fetures, and compatibility. This includes Themes and Plugins.

Spam Comments

Implementing effective spam protection measures, such as using anti-spam plugins, moderating comments, and keeping forms secure, can help reduce the amount of spam received on a website.

Google Analytics Installation

Installing Google Analytics on a website can provide valuable insights into the website's performance and visitor behavior.

Database Errors and Corruption

Database errors can cause a website to display error messages, become inaccessible, or display incorrect information.

Email Deliverability

Taking steps to improve it email deliverability, businesses can ensure that their emails reach their intended recipients and have a positive impact on their bottom line.

Website Support Services

Mobile Giant Support Credits Pricing & Plans

1 CREDIT

$ 120
Per Hour
  • Credits can be used for:
  • Website Migrations
  • Website Security Setup
  • SSL Certificate Installation
  • Setup Regular Site Backups
  • Copy Writing
  • Content Creation
  • Social Media Management
  • Website Updates
  • Custom Graphic Design
  • Search Engine Optimization
  • SEO Keyword Planning
  • Press Release Management
  • One-on-One Tutorials
  • Emergency Assistance
  • *Credits are valid for 1 year
  • *If you don't see a service on the list, we can probably do it! Contact us to verify

25 CREDITS

$ 110
Per Hour
  • Credits can be used for:
  • Website Migrations
  • Website Security Setup
  • SSL Certificate Installation
  • Setup Regular Site Backups
  • Copy Writing
  • Content Creation
  • Social Media Management
  • Website Updates
  • Custom Graphic Design
  • Search Engine Optimization
  • SEO Keyword Planning
  • Press Release Management
  • One-on-One Tutorials
  • Emergency Assistance
  • *Credits are valid for 1 year
  • *If you don't see a service on the list, we can probably do it! Contact us to verify

50 CREDITS

$ 100
Per Hour
  • Credits can be used for:
  • Website Migrations
  • Website Security Setup
  • SSL Certificate Installation
  • Setup Regular Site Backups
  • Copy Writing
  • Content Creation
  • Social Media Management
  • Website Updates
  • Custom Graphic Design
  • Search Engine Optimization
  • SEO Keyword Planning
  • Press Release Management
  • One-on-One Tutorials
  • Emergency Assistance
  • *Credits are valid for 1 year
  • *If you don't see a service on the list, we can probably do it! Contact us to verify

100 HOURS

$ 90
Per Hour
  • Credits can be used for:
  • Website Migrations
  • Website Security Setup
  • SSL Certificate Installation
  • Setup Regular Site Backs
  • Copy Writing
  • Content Creation
  • Social Media Management
  • Website Updates
  • Custom Graphic Design
  • Search Engine Optimization
  • SEO Keyword Planning
  • Press Release Management
  • One-on-One Tutorials
  • Emergency Assistance
  • *Credits are valid for 1 year
  • *If you don't see a service on the list, we can probably do it! Contact us to verify

* Note:  Credits are valid for 1 year of time of purchase.  For any questions or concerns, reach out to our support team at [email protected].  Although we do not provide any refunds for purchased credits, we are committed to your success and will work with all situations.

** Note:  Listed above are the most common services requested.  If you do not see a service you need, please reach out to our support team to see if we can help with your needs.

FREQUENTLY ASKED QUESTIONS

Here are some of the most frequently asked questions about Search Engine Optimization (SEO).

Our Website Support services range from web updates, site performance, security fixes, marketing and migration – just about everything.

Updating your website regularly with fresh content (text, images, PDFs and videos, etc.) will not only gain loyalty from your visitors but provide them with a good visitor experience. If you have a WordPress based website, it is extremely important to keep your website (Core files, plugins, and themes) up-to-date for security purposes and overall site performance. Click here to view our monthly WordPress Maintenance Plans.  85% of the website we build for our clients are WordPress based websites. We are WordPress experts!

This depends on the type of website you have. If your website doesn’t enable you to, we can discuss options about converting your website into a CMS (Content Management System).

Our Website Support Services cover areas such as updating appearance, website content, new functionality requests, website security, migrations, eCommerce integration, form creation, adding additional web pages, etc.  If you don’t see a service you need listed above, please reach out to our support team to see if we can fulfill your needs.

Yes. Sometimes we can’t perform a website change request. This could be due to the language your website was built in, restrictions imposed by your current provider, or other reasons.  If we cannot solve your site issues, we will refer you to the right people.

It depends on the amount of changes requests we have received. With receiving the change requests, we will confirm the turnaround time. Usually all changes are completed with 24 business hours.

Yes, you can apply your hours to any website.

You can upgrade anytime but not downgrade. Credits will expire 1 year after purchase date. All changes and credits will be tracked on a Google Spreadsheet. You will have access to this document. We do not provide any refunds once credits are purchased.

No. Website support is billed in 30 minute increments, with a minimum of 30 minutes per job but the minimum purchase for credits is 1 hour. If you purchased 1 credit and your update request only took 30 mins, you still have an additional 30 mins of support. We only bill you for the hours we spent to complete your request.

Have Questions or Need Help Deciding on a Plan?

Contact Us

Fill out the form below to contact us. We look forward to learning more about you and your business, and how we can help you achieve better success online.

What Our Clients Are Saying About Mobile Giant